Requests and offers
Dear Customers!

If you have any comments, suggestions or offers on quality of service in our Bank, you can send a request, which will be reviewed by the Bank's management and will be answered.
Our contacts:

1. Call-center -  259 60 60 (landline) for Almaty, Astana, Aktau, Atyrau, Karaganda, or 255 (toll- free from mobile phone);
2. Written request by fax: + 7 (727) 296 55 44;
3. Request via the Bank site (option below);
4. Written request to e-mail:  24@bankastana.kz
5. Written request by special delivery:

  • • in the Head office – to administrative office
  • • in the branch of your region – to office manager.

We thank you in advance for improving the quality of service in our Bank!